Forgotten your password? or Register
Search

Frequently Asked Questions

1. System requirements

2. I can't see a picture in my webcam screen?

3. What do I do with the Adobe Flash Settings dialogue box that comes up over my video screen?

4. How do I stop the Adobe Flash Settings dialogue box from coming up on my video area every time I use WinkBall?

5. Having problems viewing Flash video through a Firewall?

6. How can I improve the quality of my webcam image?

7. What is a Wink?

8. How do I record a Wink (video message)?

9. How do I send a Wink (video message)?

10. How do I import a video?

11. Which devices can I use to import video to WinkBall?

12. How do I export a Wink?

13. How do I delete a Wink?

14. I'm watching a Wink and it looks a bit small on screen: how do I make the video player larger?

15. How do I arrange my Winks into folders?

16. How do I add items to my folder of Winks?

17. How do I remove a Wink from a folder?

18. How do I delete a folder of Winks?

19. How do I start a Live video chat session?

20. How do I add more than one person to a Live session?

21. How do I record a Live session?

22. My Live session is looking slow and choppy

23. I keep hearing an echo when talking

24. Other people hear an echo when talking to you

25. How do I add a new contact to my contact list?

26. How do I invite other users to join WinkBall?

27. How do I delete a contact?

28. How do I create a group of Contacts?

29. How do I add contacts to a group of Contacts?

30. How do I remove a Contact from a group?

31. How do I delete a group of Contacts?

32. How do I view the Winks I have made?

33. How do I view all the Winks I have been sent?

34. How do I view the videos I've sent to and received from a specific contact?

35. How do I add or change my display picture?

36. How do I change my password?

37. How do I change my login email address?

38. How do I block a user?

39. How do I configure my User Page settings?

40. How do I change the language I view WinkBall in?

41. How do I change my online status?

42. What is the Desktop Notifier and how do I use it?

43. How do I start a WinkBall video blog?

44. How do I start a WinkBall video wall?

45. How do I add a Wink to my video blog or wall?

46. What is the difference between the Save and Save "&" Publish buttons when I wish to add a Wink, text or link to my blog or wall?

47. How do I add video from my mobile phone or video camera to my blog or wall?

48. How do I link to content on YouTube on my blog or wall?

49. How do I write a text entry for my blog or wall?

50. I've decided that a certain entry on my blog or wall should no longer be available: how do I remove this from public view?

51. I would like to select a new entry to appear at the top of my wall in the big screen: how do I do this?

52. How do I delete my blog or wall?

53. How do I create more than one blog or wall?

54. I've chosen to moderate my comments: how do I approve comments made on my blog or wall?

55. How do I find other people's blogs or walls?

56. How can I show my approval for another blog or wall or video I see on WinkBall?

57. How do I make a text comment about a blog or wall entry?

58. How do I rate a blog or wall entry?

59. How do I embed a link from WinkBall on my own blog or site?

60. How do I send a video reply to a Wall or Blog?

61. How do I send a link to a Wall or Blog to a friend?

62. How do I follow a blog or wall?

63. How do I stop following a blog or wall?

64. Why hasn't my comment appeared on a blog or a wall?

65. I've seen a Wink featuring content that I feel is inappropriate: what should I do?

1. System requirements

Before being able to use WinkBall, you'll need a few things:

  • Modern web browser (Internet Explorer, Safari, Firefox, Opera)
  • A webcam
  • A microphone (if your webcam doesn't have one built-in) or a headset
  • Adobe Flash Player 10 or higher

Adobe Flash Player 10 is available to most operating systems including: Windows XP, Windows Vista, Windows 7, Apple OS X, Linux. It can be downloaded from the Adobe website: http://www.adobe.com/products/flashplayer/

2. I can't see a picture in my webcam screen?

Make sure your webcam is installed correctly, plugged in to your computer and working with the software it came with (you may need to download a driver for your webcam from the manufacture company's website).

If this doesn't work make sure your webcam isn't being used by another application or website.

If you get a green screen or if the screen is showing digital interference, unplug the webcam from your computer and then plug it back in. This can reset the picture, particularly with Macs.

Finally, restarting your computer usually fixes most problems!

3. What do I do with the Adobe Flash Settings dialogue box that comes up over my video screen?

If you have a USB webcam/camera follow these steps:

  • Click the Allow button in the dialogue box
  • If still cannot see your picture right click (on a PC) or hold the Control key down on your keyboard and click (for Mac) in the middle of the WinkBall player screen
  • Select the Settings option from the menu that appears
  • Click the webcam tab (far right hand side of the tabs in the bottom row)
  • Using the drop down menu select USB Video Class Video from the list
  • Click the close button and your webcam should be connected.

If you still can't see a picture having followed the above steps, it may be that you are using a DV webcam/camera or a Firewire webcam/camera:

  • Right click (on a PC) or hold the Control key down on your keyboard and click (for Mac) in the middle of the WinkBall player screen
  • Select the Settings option from the menu that appears
  • Click the webcam tab (far right hand side of the tabs in the bottom row)
  • Using the drop down menu select DV Video or IIDC Firewire Video from the list
  • Click the close button and your webcam should be connected

It is possible to use a DV camera as a webcam with Windows XP but a third-party plug-in is required. For further details please see: http://www.orangeware.com/endusers/webcamdv.html

4. How do I stop the Adobe Flash Settings dialogue box from coming up on my video area everytime I use WinkBall?

Check the Remember box on the first screen of the Adobe Flash Settings dialogue box. You will see this under the Allow selection button.

If this doesn''t appear automatically right click (on a PC) or hold the Control key down on your keyboard and click (for Mac) in the middle of the WinkBall player screen.

Select the Settings option from the menu that appears.

Click the privacy tab (second from the left of the tabs in the bottom row).

5. Having problems viewing Flash video through a Firewall?

You may have Firewall software or hardware that will block video. Some personal Firewalls will ask you if you want to allow the Flash Player to access the Internet, answer yes if it does this. If it does not ask you and you don't see any video, check the documentation that came with your Firewall (or the manufacturers website) to see how to configure your Firewall in order to see Flash video - you will need to open port 1935.

Some corporate networks and Internet Service Providers block video transmissions by use of a Firewall. If you cannot see video (even though your system meets the system requirements, see 1. System requirements), you may want to contact your Internet Service Provider or network administrator to see whether a security firewall is blocking video transmission."&"

6. How can I improve the quality of my webcam image?

Lighting yourself correctly can make a big difference to image quality.

Try placing the camera at different heights until you find the best angle.

If there is a bright light or a window behind you it will make you look dim so try to light your face using a desk lamp; a lower wattage bulb will give a softer effect. Alternatively place a large white piece of paper by your keyboard and bounce the light off it. If the camera can see something white (like some clothing) your computer will balance the colours more accurately. If you are outdoors do try a few different locations. Try sitting in the shade with the sun in front of you - and try bouncing light off a white sheet or piece of paper.

A good quality webcam will also help. We recommend Logitech Quickcam Pro 9000 or any of the Creative Optia LIVE! Cam range.

You will also receive a Wink from the site when you register which demonstrates some methods of looking good on camera.

7. What is a Wink?

A Wink is what we at WinkBall call a video message, or any piece of video, audio or section of text saved in WinkBall and shared with your contacts or the public.

8. How do I record a Wink (video message)?

Once you have signed up for a WinkBall account and are logged in you will be able to start recording Winks.

When you are logged in click the Winks tab. On the top right of the screen click on the Record a Wink button.

This will take you to the recording screen, showing you the webcam screen (if you have problems with this please see 1. System requirements, 2. I can't see a picture in my webcam screen?, 3. What do I do with the Adobe Flash Settings dialogue box that comes up over my video screen? and 5. Having problems viewing Flash video through a Firewall?).

Position yourself in the webcam screen so that you are ready to start the recording. When you are ready click on the Record button. Click the Stop button to finish recording. You can preview your Wink by clicking the Play button.

If you decide that you need to rerecord your Wink click the Clear button and start the recording again.

When you are happy with your Wink you can add some text to the title and description fields.

There are a number of other options available on the recording screen. You might wish to record an audio only message if you are at a computer without a webcam. Select Audio Only on the screen if you want to use this facility. The recording method is identical to recording a video message.

Either click the Save button, so your Wink will now be saved for later use, or click the Send button to share with a contact immediately (see 25. How do I add a new contact to my contact list?). In both cases your video recording will be saved and can be found in your Recorded folder.

How do I send a Wink (video message)?

There are multiple ways to send a message. You can send a Wink directly from the recording screen (see 8. How do I record a Wink (video message)?). You could also click on the Winks tab and locate the Wink you wish to send and then click on the envelope icon next to the Wink or the Send button beneath the player screen.

You will now see the Send Message window. Your Wink will have been added to the message. Another alternative is to click the Send a Wink button in the top right of the screen. You will then have to add a Wink(s) to the message by clicking Go to Winks button. Click on the envelope icon next to the Wink(s) you wish to send to add them to your message.

Click Go to Contacts button and select a contact from your contact list (see 25. How do I add a new contact to my contact list?), type in a valid email address and click add.

If you are sending multiple Winks or you wish to add some text to your video message, click the Add Description button, where you will be able to add a title and description to your message. Once your message is complete, click the Back button to return to the send a message page. Click Send.

Contacts who are already in your contact list will receive your Wink almost immediately in their WinkBall account (as well as receiving a notification email).

Contacts who have been invited but who have not yet set up a WinkBall account will receive an email inviting them to view your Wink.

10. How do I import a video?

Click the Winks tab and then click on the Import Video button at the top of the screen.

Click the Browse button on the page and a dialogue box will open. Browse to the location on your computer where the video is saved.

Most video formats are supported including MPEG, AVI, Quicktime, WMV, MP4 and 3GP. Maximum file size is 100MB.

Once you have selected your video to import, give it a title and a description if you wish into the description box, then click the Import button in the grey panel at the bottom.

This will start the upload process, this may take some time, depending on how big the video file is and also how fast your Internet connection is.

Once your video is uploaded it will appear in the Recorded video list. It may take anything up to 5 minutes before you can see the proper preview image, but don't worry, this will appear as soon as it can load onto our servers.

11. Which devices can I use to import video to WinkBall?

Firstly you will need to save the data from your device to your computer hard drive before uploading to WinkBall.

If you have any devices which allow you to save video footage to your computer you can then import this to WinkBall. You can record video on most modern mobile telephones and still cameras. Alternatively you may have a video camera that you can use to record footage.

12. How do I export a Wink?

When you have a Wink selected, the details will appear on the right of your screen, beneath this is the Export button. Click this to go to a screen that will allow you to save this video to your computer by clicking the Export button.

You can also copy and paste the code in the text field below the export video thumbnail display to embed the video on other websites or blogs, or MySpace.

You will also see Embed this Link buttons for each video on Walls and Blogs. When you click the Embed this Link button you will see code in the text field which you can use to embed the video on other websites or blogs, or MySpace (see also 59. How do I embed a link from WinkBall on my own blog or site?).

13. How do I delete a Wink?

Click on Winks tab and select the Wink you want to delete in the item list (in the middle) and then click the Delete button in the detail panel. You will then be asked to confirm that you definitely want to delete this contact.

To delete multiple Winks, while in the Winks tab you can click the Edit list button (in the item list) and check the boxes next to contact(s) name(s) and then click the Delete button below the list. You will then be asked to confirm that you definitely want to delete this Wink.

14. I'm watching a Wink and it looks a bit small on screen: how do I make the video player larger?

It is possible to increase the size of the video playing on the screen within your browser. When you are looking at a Wink in the Winks tab you will see a magnifying glass icon with a plus sign within it. Click this icon to see your Wink in a larger version of the player.

15. How do I arrange my Winks into folders?

You can add any Wink, recorded, received, imported or live video chat session to a folder. Click on the Winks or tab and then at the bottom left of the screen, in the Your Folders and Channels screen, click the New Folder button.

All your Winks will then appear in the middle column, click the icon to the right of the Wink(s) you wish to add to the folder and these will be added to the list on the right of your screen. Give your folder a title. When you have added all the Winks you wish to add to the list click the Save button.

16. How do I add items to my folder of Winks?

Click on the folder you wish to alter and click the button Edit folder directly beneath the list, all your Winks will then appear in the middle column allowing you to add additional Winks to your folder using the add button to the right of Wink (folder with arrow). Details of the Winks contained within your folder will show on the right hand side of the screen. Click the Save button when you have finished adding to your folder.

17. How do I remove a Wink from a folder?

Click on the folder you wish to alter and click the button Edit folder directly beneath the list. In the far right column on the screen you will see Remove buttons next to each, click this button to remove Winks from this folder. Click the Save button below once finished. The Winks contained within the folder will not be deleted and will remain in the relevant storage filter (i.e. Today, Last 7 Days, Older, Recorded). Do not click Edit List or Delete beneath the Wink: this will permanently delete the Wink from your account (see 13. How do I delete a Wink?).

18. How do I delete a folder of Winks?

Click on the folder you wish to delete and then click the delete button beneath the list of folders. A prompt will then appear and ask you again if you wish to delete the folder, click yes if you are sure you wish to delete and click cancel if you decide not to delete the folder. The Winks contained within the folder will not be deleted and will remain in the relevant storage filter (i.e. Today, Last 7 Days, Older, Recorded).

19. How do I start a Live video chat session?

Click the Live tab at the top of your screen.

You will see a list of all of your contacts; those who are online and available to chat will have a green icon next to their name (this will be a grey icon if they are offline).

Click the telephone icon to the right of the contact you wish to chat with to add them to your Live session.

You may see a grey video container before the contact accepts your invitation to talk. This means that the contact you wish to chat with is receiving a notification alert screen and a notification ringing alert sound, telling them that you are requesting a chat with them.

If they decide to accept the chat request, they can click the OK button on the notification alert screen and this will bring your webcam image into the video container on the right of the screen.

When they have accepted you will appear in the video container on the right of the screen. Click talk and hold this down while you are speaking and you will see yourself in the video container and the contact you are talking to will also see you in the video container. When your contact wishes to talk to you, you will see them in the video container and they will also see themselves.

There are two methods of talking to your contacts: either click and hold down the talk button (push mode, as default) or click the tab next to the talk button to click to talk and click to stop talking (hold mode).

When finished, click Hang Up button below the video container.

If the contact you wish to chat with is not online, you can always send them a video message.

20. How do I add more than one person to a Live session?

Click the Live tab at the top of your screen and you will see a list of contacts. Click the telephone icon to the right of the contact(s) you wish to chat with to add them to your Live session.

With multiple people in the Live session you may wish to interject in the conversation. If so, click the Request to Talk button below the video container. This will allow you to be next in line to talk.

21. How do I record a Live session?

If you started the video chat you have the option to record. Click on the Record button below the video. Click on the Stop button to finish recording your chat.

You can now add some text to the title and description fields and then click the Save button. Please note that when you are recording a chat session and you click the Save button this will automatically end the Live session.

Your chat recording will now be saved in your list of Recorded videos, and is available to send to your contacts.

22. My Live session is looking slow and choppy

When you are chatting with a contact, your Internet connection speed (as well as your contacts) will impact your video quality.

Disconnecting from the chat session and retrying your call can reset your picture quality. The type of Internet Connection you are using will make a difference here - you will need to be using a Broadband line in order to use any video messaging software properly.

It will also make a bit of a difference whether you live in a city, a town or in the countryside because, generally the speed of Broadband can depend on the actual physical length of the line.

23. I keep hearing an echo when talking

This is not an issue with your set-up. Either you or your contact is using an open microphone. Ask your contact to turn down their speaker volume or adjust the microphone settings. If this doesn't help, check your own settings.

24. Other people hear an echo when talking to you

We recommend using a headset, headphones or a USB speakerphone.

You can reduce echo in the Adobe Flash Player settings. Right click (on a PC) or hold the Control key down on your keyboard and click (for Mac) in the middle of the WinkBall player screen. Select the Settings option from the menu that appears. Click the audio tab (second from the right of the tabs in the bottom row). Check the Reduce Echo box.

25. How do I add a new contact to my contact list?

Click on the Contacts tab and click either the New Contact or the Import Contacts button in the top bar. Or you can send a message to anyone with an email address and they will receive an invitation to join WinkBall and be added to your contact list simultaneously.

When you click New Contact you will be able to add single contacts (one at a time) to your contact list. Enter an email address in the box and press the Add button. This contact will then be added to your contacts list. To activate the contact you will have to send them a video message so that they receive an email invite; they can only respond to you in WinkBall when they have registered on WinkBall. They will receive an email with a link to the WinkBall website, from where they can register to see your video message and become part of your network.

When you click the Import Contacts button you can import contacts from webmail systems (Windows Live, Gmail and Yahoo are currently supported). You can also import contacts from you local mail client (such as Outlook, Entourage, Apple Mail or Thunderbird) by first exporting your mail clients' address book to a CSV file and saving this on your computer. Follow the on screen instructions.

Alternatively create a video message and click Send and enter any email addresses in the top field, click and click add. (See 9. How do I send a Wink (video message)? and 26. How do I invite other users to join WinkBall?).

26. How do I invite other users to join WinkBall?

In the Contacts mode (click on Contacts tab) choose either the Add Contacts or Import Contacts in the top bar. Add Contacts will allow you to add single contacts (one at a time) to your contact list. Import Contacts will allow you to import contacts from your usual email system.

You invite someone by sending a video message to them: click Send and enter any email addresses in the top field, click and click add. (See 9. How do I send a Wink (video message)?)

Once you have sent a video message to their email addresses they will be able to register, view your video message and become part of your network.

27. How do I delete a contact?

Click on the Contacts tab and select the contact you want to delete in the item list (in the middle) and then click the Delete button in the detail panel. You will then be asked to confirm that you definitely want to delete this contact.

To delete multiple contacts, while in the Contacts tab you can click the Edit list button (in the item list) and check the boxes next to contact(s) name(s) and then click the Delete button below the list. You will then be asked to confirm that you definitely want to delete this contact.

28. How do I create a group of Contacts?

Click on the Contacts tab and then at the bottom left of the screen click the New Group button. Your Contacts will then appear in the middle column, click the icon to the right of the Contacts you wish to add to the folder and these will be added to the list on the right of your screen. Give the group of contacts you have created a title. When you have added all the Contacts you wish to add to the list click the Save button.

29. How do I add contacts to a group of Contacts?

Click on the group you wish to alter and click the Edit Group button directly beneath the list, all your Contacts will then appear in the middle column allowing you to add additional Contacts to your folder using the add button to the right of your Contact (folder with arrow). Details of the Contacts contained within your group will show on the right hand side of the screen. Click the Save button when you have added additional contacts.

30. How do I remove a Contact from a group?

Click on the group you wish to alter and click the Edit Group button directly beneath the list. In the far right column on the screen you will see Remove buttons next to each Contact, you can click this to remove ones any your wish to remove from the group. Click the Save button below once finished. The Contacts contained within the group will not be deleted and will remain in your longer list of contacts. Do not click Edit List or Delete beneath the contact: this will permanently delete the contact from your account (see 27. How do I delete a contact?).

31. How do I delete a group of Contacts?

Click on the group you wish to delete and then click the delete button beneath the list of groups. A prompt will then appear and ask you again if you wish to delete the group, click Yes if you are sure you wish to delete and click cancel if you decide not to delete the group. The Contacts contained within the group will not be deleted.

32. How do I view the Winks I have made?

Click on the Winks tab and click on the Recorded folder in the top left to display all the messages, chats and videos you've recorded and imported.

33. How do I view all the Winks I have been sent?

Your received Winks will be automatically filtered and stored in the following folders: Today, Last 7 Days or Older folders in the top left of your screen. To display all the messages, chats and videos you've received from your contacts click on the appropriate folder.

Alternatively type the name of the sender or the Wink in the search box, at the bottom of the middle column under the list details.

34. How do I view the videos I've sent to and received from a specific contact?

Click on Contacts tab. Highlight your chosen contact, all the Winks you have sent to this contact will now appear in the Message History box on the detail panel.

35. How do I add or change my display picture?

Click on the Settings button in the top bar. Take a display picture with your webcam in the first section of Settings, called Profile Image. Click the Save button to complete.

36. How do I change my password?

Click on the Settings button in the top bar. Click on Password Settings tab to change your password details. Click the Save button to complete.

37. How do I change my login email address?

It is not possible to change your login email. You can however register again with the new email address and send all your videos from the old account to the new one. Click the Save button to complete.

38. How do I block a user?

Click on the Settings button in the top bar. Click on Safety Settings tab to allow only your personal contacts to be able to send you video messages. To block users set this preference set to On and then delete the contact you wish to block. (See also 27. How do I delete a contact?).

39. How do I configure my user page settings?

Click on the Settings button in the top bar. Click on the User Page Settings tab and enter a title and description for your page and select a language (see 40. How do I change the language I see WinkBall in?).

If you wish to set a welcome video to your user page, click the Change Video button on this tab. You will then be taken to your list of Winks. Select the Wink you wish to have at the top of your user page.

Click the Save button to complete.

Your user page will show the brief description and details of any blogs and walls you have created or have been invited too, you will also see any blogs and walls that you follow (see 62. How do I follow a blog or wall?).

40. How do I change the language I view WinkBall in?

Click on the Settings button in the top bar. Click on the User Page Settings tab. You will see a drop down menu where you can choose and select a language. WinkBall is currently available in English and Arabic. Once selected, click the Save button to complete.

41. How do I change my online status?

There is a drop down menu next to your profile picture. This allows you to change your online status so that people who wish to contact you can see whether you are available for a Live session. There are four options to choose from Online, Offline, Busy or Away.

42. What is the Desktop Notifier and how do I use it?

The Desktop Notifier sits on your desktop and tells you when you've received new Winks and when a contact wants to chat with you - even when you're not signed in to your WinkBall account. You will need to be registered with WinkBall in order to use this application.

You can download a notification application for WinkBall from http://www.winkball.com/notifier.

On this page you will see a link for two different versions: PC or Mac. Once you have clicked the relevant link for your operating system you will see a browser notification showing a file being saved to your downloads folder.

On a Mac, open the downloaded Zip (.zip) file and you will then see the McNotifier application file. Drag this to your applications folder and then double click to start using notifications. You will be prompted to input your login details at this stage. Enter these and then click the Save button.

On a PC download and run the executable file (.exe) file to install the Notifier. You will be prompted to input your login details at this stage. Enter these and then click the Save button.

Once installed you will receive an audio alert and a popup when you receive a new Wink or invitation to a Live session. Click the popup before it disappears you will launch WinkBall in your default browse and will be taken to the appropriate tab (Winks or Live as appropriate). If you are away the icon will be animated to let you know you have Winks or Live requests pending. Right click the icon (in Windows in your system tray bottom right next to your clock; on a Mac this will be at the top right of the screen by the clock) to be taken to WinkBall.

You can also right click the icon and get other options: Launch Winkball, Who's Online, Check for Updates and Edit Properties and lastly Exit.

43. How do I start a WinkBall video blog?

You are able to set up as many different blogs as you like with your WinkBall account. To get started click on the Blog tab at the top of the screen and then click Start Blog button in the bottom right hand corner.

Give your blog a title and description. If you would like links to other online material to appear on your blog give your link a name (this is what will appear on your blog page) and then type in the url of the page (for example http://www.winkball.com) and click Add Link button.

Click the More button and you will be able to choose whether to moderate your comments or leave them not moderated. If you want to check any comments before they are published on your blog page please check the moderated option. To enable people to find your blog on the site please add any keywords or phrases that would be relevant to the content you intend to post (an example - for a blog about cycling you may wish to include words such as bike, bicycle, cyclist, cycling, sport) into the keywords field and then click add. You need to separate the key words or phrases with commas.

WinkBall video blogs are a great way to keep an online diary, travelogue, videos of your hobbies or interests, or even instructional videos.

44. How do I start a WinkBall video wall?

You are able to set up as many different walls as you like with your WinkBall account. To get started click on the Walls tab at the top of the screen and then click Start Video Walls button in the bottom right hand corner.

Give your wall a title and description. You can then decide to create a wall that is either private or public.

A public wall will have a unique url and anyone will be able to view this wall and post a video to a wall. This is the perfect platform for creating public debate or public contributions about certain subjects. For example if you had an interest in Greek cookery you might like to record your recipe for your favourite dish and then publicise the link to your friends asking them to contribute using video or text.

You may prefer to create a private wall where only selected people are able to view the content on the wall and able to post video and text contributions. You are only able to allow those in your Contacts list who are registered users access to your private wall (see 25. How do I add a new contact to my contact list?). To allow people access to your private wall click the Invite Contacts button and your contact list will appear. Click the icon to the right of the name of the Contact you wish to allow access to. These contacts will see the wall they have been invited to in their WinkBall account. They will not be able to edit the settings on the Wall and will only be allowed to add or remove their own content. Private walls will not appear on our wall search facility (see 55. How do I find other people's blogs or walls?) and will not be visible on your user page. These private walls are ideal for documenting family events, such as weddings.

Click the More button and you will be able to choose whether to moderate your comments or leave them not moderated. If you want to check any comments before they are published on your wall please check the moderated option. To enable people to find your wall on the site please add any keywords or phrases that would be relevant to the content you intend to post (an example - for a wall about cycling you may wish to include words such as bike, bicycle, cyclist, cycling, sport) into the keywords field and then click Add. You need to separate the key words or phrases with commas.

45. How do I add a Wink to my video blog or wall?

Go to the Blogs or Walls tab. Click on the title on the left of the screen and click on the Add Wink button under the middle column. All your Winks will now appear. Click the arrow next to the Wink(s) you would like to appear in the blog or wall. Click Save or Save "&" Publish (see 46. What is the difference between the Save and Save "&" Publish buttons when I wish to add a Wink, text or link to my blog or wall?).

46. What is the difference between the Save and Save "&" Publish buttons when I wish to add a Wink, text or link to my blog or wall?

When you choose Save your Wink, text or link will appear in the middle column with a letter U next to it. This means you will have to click on the entry after saving and select the Publish button at the bottom right of the screen in order for the entry to appear on your blog or wall. If it remains unpublished (with a U next to it in the detail list), it will not appear. This option may be suitable if you are waiting for another person's approval before allowing certain entries to be made public (or available to a private group, for private wall pages).

47. How do I add video from my mobile phone or video camera to my blog or wall?

You can add any videos saved in WinkBall to your blog or wall, which includes things recorded on any compatible device. You will first need to save and import the videos from your device to your Winks (see 10. How do I import a video?).

48. How do I link to content on YouTube on my blog or wall?

Go to the Blogs or Walls tab. Click on the title of the blog/wall you wish to add the link to on the left of the screen then click on the Add Link button under the middle column. Put the embed code from the YouTube video you have selected in the field labelled embed code and add a title and description if you wish. Click Save or Save "&" Publish.

49. How do I write a text entry for my blog or wall?

Go to the Blogs or Walls tab. Click on the title of the blog/wall you wish to add the text to on the left of the screen then click on the Add Text button under the middle column. Enter a title for your text entry and then type the text you wish the feature in the description box. Click Save or Save "&" Publish.

50. I've decided that a certain entry on my blog or wall should no longer be available: how do I remove this from public view?

Go to the Blogs or Walls tab. Click on the title of the blog/wall you wish to remove the entry from on the left of the screen then click on the entry you wish to remove. If you think you may need to publish this once again select the Unpublish button at the bottom right of the screen (your entry will remain in the detail list but will not appear in your blog or wall page).

If you wish to permanently remove the entry please click the Delete button at the bottom right of the screen. If this is a Wink it will still be available in your Winks list, however if this is a text entry or link it will be permanently deleted. If you delete something from your blog or wall you will also delete any comments attached to it.

51. I would like to select a new entry to appear at the top of my wall in the big screen: how do I do this?

You can select a primary entry and secondary entry for any wall you have started. The primary entry will appear as a large image at the top of your video wall. The second entry will appear to the right of this top larger image.

In order to select your primary entry for your wall click on the Walls tab and then on the title of the wall you wish to edit. Click on the Wink you wish to change to the primary Wink or secondary Wink in the middle column. Click the Edit button beneath the video container on the right. Select either Mark Primary or Move to second place to promote your Wink. Click the Save button.

52. How do I delete my blog or wall?

Go to the Blogs or Walls tab. Click on the title of the blog or wall you wish to delete and click the Delete button at the bottom of this column.

53. How do I create more than one blog or wall?

Go to the Blogs or Walls tab. At the bottom left of your screen click the Create Page button (for a new blog) or the New Wall button (for a new wall). Continue to set up the blog or wall as described in 33. How do I start a WinkBall video blog? and 34. How do I start a WinkBall video wall?

54. I've chosen to moderate my comments: how do I approve comments made on my blog or wall?

Go to the Blogs or Walls tab. Click on the title of the blog/wall you wish to check comments for and then click on the entry you wish to check in the middle column. Click the Comments button at the bottom right of your screen and any comments made will appear in the container above. There are buttons next to each comment that allow you to select to either Approve or Remove a comment. When you have finished checking all your comments click the Save button.

55. How do I find other people's blogs or walls?

If you are not a registered user, featured walls, blogs and campaigns are all linked to from our front page. There is a button at the top left of the homepage that invites you to Search all Walls and Search all Blogs.

If you are a registered user and you are logged in your will see these button at the top right of the screen when you are logged in. Click on either and you can browse through a list of walls and blogs created, the most recently updated blog or wall will appear first. You can also enter keywords to search for walls or blogs that cover topics you are interested in. For example, if you are interested in model railways you might search for 'trains' in order to find walls or blogs on this subject.

56. How can I show my approval for another blog or wall or video I see on WinkBall?

Our users love feedback about their content and there are a number of ways using WinkBall you can share and rate the things you find on our publically accessible content in walls and blogs.

You are able to add a text comment to each Wink, text or link featured on a blog or wall (see 57. How do I make a text comment about a blog or wall entry?).

You can also rate each entry (see 58. How do I rate a blog or wall entry?).

You may choose to embed a Wink in your own website or blog (see 12. How do I export a Wink? and 59. How do I embed a link from WinkBall on my own blog or site?).

In addition you can leave a video reply to a user (see 60. How do I send a video reply to a Wall or Blog?).

You may also like to recommend some of the content you find on WinkBall to your friends (see 61. How do I send a link to a Wall or Blog to a friend?).

You can add a link to your user page by following a blog or wall (see 62. How do I follow a blog or wall?).

57. How do I make a text comment about a blog or wall entry?

Click on the entry on the blog or wall that you would like to comment on and click the Add Comment button below the entry. Enter your comment and your name in the fields that appear. When you have completed your comment click the Save Comment button below this form. Your comment will appear immediately if the blog or wall is not moderated, however, it may take longer if the blog or wall is moderated (see 64. Why hasn't my comment appeared on a blog or a wall?).

58. How do I rate a blog or wall entry?

When watching a video on a blog or wall you will see plus and minus buttons beneath the video player. Click either button to rate the video (plus if you think it is good and minus if you haven't enjoyed the video) and a score will appear next to the buttons. You may only rate a video once.

59. How do I embed a link from WinkBall on my own blog or site?

Click on the entry on the WinkBall blog or wall that you would like to embed in other websites or blogs, below the video player you will see a button saying Embed this link. Click this button and some code will appear in the text field below the video. Copy the code in this field into your website, blog or MySpace account in order to embed the video in a WinkBall player (see 11. How do I export a Wink?).

60. How do I send a video reply to a Wall or Blog?

Click the Record a Reply button below the video player on a blog or wall. A video recorder will appear in a pop up window. Record your Wink (video message) in this window (see 8. How do I record a Wink (video message)?). Once your message is recorded click the Send button.

If you are not logged in you will have to sign into your account. If you are not registered, there is also a button inviting you to sign up for an account. You will have to be a registered user in order to reply to a blog or a wall.

When you reply to a blog, the owner of the blog will then receive this as a Wink. When you reply to a wall, your Wink will appear at the bottom of the wall.

61. How do I send a link to a Wall or Blog to a friend?

Click the Send to a Friend button on any blog or wall and you will be taken to a page with a form. Enter your friends email address and any message about what you have seen. Click the Email friend button when finished

62. How do I follow a blog or wall?

At the top right of the screen on any blog or wall you will see Follow this Video Wall and Follow this Blog buttons. If you are a registered user click this button and a link to the blog or wall that you are interested will be added to your user page (see 39. How do I configure my user page settings?).

At the top of each blog and wall you can also learn more about the user and visit their user page by clicking the button at the top right saying Visit User's Page.

63. How do I stop following a blog or wall?

You will have to be logged in to do this. Return to the blog or wall you are following and at the top right of the screen on any blog or wall you will see Stop Following buttons. Click this button and the link to the blog or wall will be removed from your user page.

Alternatively, log in and then visit your user page. You will see a cross at the top left of any blogs or walls you follow. To stop following a blog or wall simply click on this cross, from your user page.

64. Why hasn't my comment appeared on a blog or a wall?

The user who owns this blog or wall is moderating their comments. They may have chosen not to allow your comment, or perhaps they have not yet checked their comments. Check back again in a few days.

65. I've seen a Wink featuring content that I feel is inappropriate: what should I do?

Click the Remove this Wink button below the video container on a wall. You must provide an email address and describe in as much depth as possible your concerns. Then click the Report this entry button. Our moderators will then check the content and decide whether we can remove the entry you find inappropriate.

From the report page you can also delete one entry from a wall automatically. You must provide an email address and describe in as much depth as possible your concerns. Then click the Delete this entry button. Please only do this if you feel the content is gravely offensive.